Help
Support
ImageSage supports Windows 10 version 22H2 (build 19045) and Windows 11 on x64 devices, plus local PNG, JPEG, and WebP files.
Contact ImageSage support
Email support@ringlochid.me. Include the ImageSage version, Windows version, what you did, and the visible error message.
Before reporting a problem
New to ImageSage? Start with the photo search and rename guides for search examples and step-by-step instructions.
- Confirm that the folder still exists and your Windows account can read it.
- Open Settings and use Import again for an unavailable folder source.
- Allow preparation to finish before judging OCR or visual-search completeness.
- Install the latest ImageSage update from Microsoft Store and restart the app.
Protect your private content
Do not attach original photos, recognized text, private filenames or paths, databases, credentials, or secrets. ImageSage does not automatically attach diagnostics or library content to an email.
Report an AI-generated suggestion
Magic Rename suggestions can be inaccurate or inappropriate. Nothing changes until you confirm a name. Report only the generated words, the ImageSage version, and a general non-identifying description of the image category.